Shipping & Returns
FREE SHIPPING INCLUDED IN ALL HAMMOCK ORDERS

Shipping & Returns Policies

We make every effort to ship ordered merchandise within 24 hours of receipt of the order. Orders will be shipped via UPS ground service unless otherwise indicated on order. HammockCentral.com reserves the right to change shipping rates without notice. You will be emailed with a UPS tracking number after the item(s) have been shipped.

If your order contains out of stock or both in stock and backordered items, the customer will be contacted and the in-stock items will be shipped as requested.

P.O. Boxes - We DO NOT deliver to any P.O. Boxes.

P.O. Boxes, APO's & FPO's

HammockCentral.com also ships to APO and FPO addresses, only via U.S. Postal Services (USPS). Choose the "USPS for A/FPO address" as the shipping method. Please Note: There may be 1-2 business day delay in shipping by USPS method since we have to physically drop off the packages at a Postal Office. Please use AA, AE or AP as the state for APO and FPO addresses. There is no tracking available at this time for these delivery options.

Returns and Warranty Information

HammockCentral.com must inspect all returned products before we can issue a refund or exchange any products. This is necessary so we are able to file claims on defective or damaged goods with the manufacturer or the shipping company.

If the packaging is damaged, make sure to note it on the shipping paperwork when you sign for the package. If your goods arrive defective or in a damaged state, email info@hammockcentral.com with your order number and a brief explanation of the situation.You will be emailed the steps for completing the exchange. You have 3 days from the arrival of the package to report damaged or defective goods.

If you are shipped an overage/shortage or incorrect goods in comparison to your invoice, HammockCentral.com will pay the shipping costs to fix the error. You have 3 days from the arrival of your package to report this. Email info@hammockcentral.com with the order number and a brief explanation of the situation. You will be emailed further instructions.

If the goods are NOT incorrect or defective and you wish to return them, unopened, you have 10 days from when the package arrives to return the goods. You will need to email info@hammockcentral.com with a brief explanation of the situation. A refund will be provided within 30 days after the merchandise is received at our warehouse. You will not be refunded the return shipping costs. Any merchandise returned for this reason will be charged a 20% restocking fee in addition to our original shipping costs.